Privacy Policy

Last Updated: March 2026

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, delivery address
• Transaction Information: Purchase history, payment details, billing information
• Communication Data: Messages, inquiries, feedback sent via WhatsApp, email, or phone
• Device Information: When you visit our website, we may collect device type, IP address, browser type

2. How We Use Your Information

We use your information for the following purposes:

• Processing your orders and delivering products
• Providing customer support and responding to inquiries
• Sending order updates, receipts, and warranty information
• Improving our products and services
• Sending promotional offers (only if you've subscribed to our newsletter)
• Complying with legal obligations and maintaining business records

3. Data Protection & Security

We implement appropriate security measures to protect your personal information:

• Secure storage of customer data
• Limited access to personal information (only authorized staff)
• Regular security assessments and updates
• Encrypted communications for sensitive information

4. Data Sharing & Disclosure

We may share your information only in the following circumstances:

• Service Providers: Delivery partners, payment processors (for order fulfillment)
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfer: In case of merger, acquisition, or sale of assets

5. Your Rights

You have the following rights regarding your personal data:

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (subject to legal requirements)
• Right to opt-out of marketing communications
• Right to withdraw consent at any time

6. Cookies & Website Analytics

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though some website features may not function properly.

7. Third-Party Links

Our website may contain links to third-party platforms (social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

• Phone/WhatsApp: +91 8777391025
• Email: support@shivamelectronics.online
• Address: Shop 13, NS Avenue, Serampore, Hooghly, WB - 712201

Terms & Conditions

Last Updated: March 2026

1. General Terms

These terms and conditions govern your use of Shivam Electronics' services, including our website, store, and product purchases. By engaging with us, you accept these terms in full.

• These terms apply to all visitors, customers, and users of our services
• We reserve the right to modify these terms at any time
• Continued use of our services constitutes acceptance of modified terms

2. Product Information & Pricing

2.1 Product Accuracy

We strive to provide accurate product descriptions, specifications, and images. However:

• Colors may vary slightly from images due to screen settings
• Specifications are subject to change by manufacturers
• We reserve the right to correct any errors in product information or pricing

2.2 Pricing

• All prices are in Indian Rupees (₹) and are subject to change without notice
• Prices include applicable GST unless stated otherwise
• We reserve the right to refuse or cancel orders with pricing errors

3. Orders & Payment

3.1 Order Acceptance

• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel any order for any reason
• Order confirmation does not guarantee availability

3.2 Payment Terms

• Payment must be made in full before product delivery
• We accept Cash, UPI, Debit/Credit Cards, and other specified payment methods
• All transactions are subject to verification
• Failed transactions may result in order cancellation

4. Delivery & Shipping

• Free delivery on orders above ₹2500 within Hooghly District
• Delivery charges may apply for orders below ₹2500 or outside delivery zone
• Estimated delivery time is 24-48 hours (subject to availability)
• Delivery delays due to unforeseen circumstances are not our responsibility
• Customer must verify product condition upon delivery

5. Returns, Exchanges & Refunds

5.1 Return Policy

• 7-day return/exchange policy on select products
• Products must be in original condition with all accessories, packaging, and tags
• Proof of purchase (bill/invoice) is mandatory
• Used, damaged, or tampered products cannot be returned

5.2 Non-Returnable Items

• Earphones, headphones, and other hygiene-related products (unless defective)
• Products on sale or clearance (unless manufacturer defect)
• Customized or special-order products

5.3 Refund Process

• Refunds will be processed within 7-10 business days of return approval
• Refund method will be the same as the original payment method
• Refund amount may exclude delivery charges (if applicable)

6. Warranty & After-Sales Service

• All products come with manufacturer warranty as specified
• Warranty terms vary by product and brand
• Warranty claims must be accompanied by original invoice and warranty card
• Physical damage, misuse, or unauthorized repairs void warranty
• We assist with warranty claims but final decisions are made by manufacturers

7. Product Authenticity

• We guarantee 100% genuine products from authorized distributors
• All products are sourced through legitimate channels
• We provide proper bills, warranties, and manufacturer seals
• In case of authenticity concerns, contact us immediately

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product
• We are not responsible for misuse, damage, or loss after product delivery
• We are not liable for delays or failures due to circumstances beyond our control

9. Intellectual Property

• All content on our website (logos, text, images) is our property or licensed to us
• You may not reproduce, distribute, or use our content without permission
• Product brand names and trademarks belong to their respective owners

10. Customer Conduct

Customers are expected to:

• Provide accurate information for orders and communications
• Respect our staff and business premises
• Not engage in fraudulent, abusive, or unlawful activities
• Not misuse our services or attempt to harm our business

11. Dispute Resolution

• We encourage customers to contact us directly to resolve any issues
• All disputes will be governed by Indian laws
• Jurisdiction for legal matters will be Hooghly, West Bengal courts

12. Contact Information

For any questions regarding these terms and conditions, please contact:

• Phone/WhatsApp: +91 8777391025
• Email: support@shivamelectronics.online
• Address: Shop 13, NS Avenue, Serampore, Hooghly, WB - 712201

Disclaimer

Last Updated: March 2026

1. General Disclaimer

The information on the Shivam Electronics website and in our communications is provided "as is" without any representations or warranties, express or implied. Shivam Electronics makes no representations or warranties regarding:

• The accuracy, reliability, or completeness of information
• The availability of products or services
• The fitness for a particular purpose of any product
• The uninterrupted or error-free operation of our website

2. Product Information Disclaimer

2.1 Product Descriptions

• Product descriptions, specifications, and images are provided for reference only
• Colors, sizes, and appearances may vary from images shown
• We strive for accuracy but cannot guarantee all information is up-to-date
• Manufacturers may change product specifications without notice

2.2 Product Availability

• Product availability is subject to stock and may change without notice
• Display of products on website does not guarantee immediate availability
• We reserve the right to discontinue or modify products at any time

3. Pricing Disclaimer

• All prices are subject to change without prior notice
• Pricing errors may occur and will be corrected when discovered
• We reserve the right to cancel orders placed with incorrect pricing
• Offers and discounts are time-limited and subject to terms

4. Third-Party Brands & Trademarks

• Brand names, logos, and trademarks displayed belong to their respective owners
• We are an independent retailer and not officially affiliated with all brands we sell
• Products are sourced from authorized distributors
• Manufacturer warranties and terms apply to respective products

5. External Links Disclaimer

• Our website may contain links to third-party websites (social media, payment gateways)
• We are not responsible for content, policies, or practices of external sites
• External links are provided for convenience only
• Use of third-party sites is at your own risk

6. Professional Advice Disclaimer

• Product recommendations are based on general information and experience
• We are not professional advisors in specialized fields (technical, legal, financial)
• Customers should conduct their own research before making purchases
• We are not liable for decisions made based on our recommendations

7. Technical Disclaimer

• We are not responsible for website downtime, technical glitches, or errors
• Website access may be suspended for maintenance without notice
• We do not guarantee uninterrupted or secure access to our website
• Users are responsible for maintaining security of their devices

8. Limitation of Liability

To the maximum extent permitted by law, Shivam Electronics and its owners, employees, and representatives shall not be liable for:

• Any direct, indirect, incidental, or consequential damages
• Loss of data, profit, or business opportunities
• Damages arising from use or inability to use our services
• Damages resulting from reliance on information provided
• Issues arising from third-party products, services, or websites

9. Warranty Disclaimer

• Product warranties are provided by manufacturers, not Shivam Electronics
• We act as facilitators for warranty claims but do not guarantee outcomes
• Warranty terms and conditions vary by manufacturer
• We are not liable for manufacturer warranty disputes or rejections

10. Photography & Image Disclaimer

• Product images are for illustrative purposes only
• Actual products may differ slightly in appearance
• Colors may vary due to screen settings and lighting conditions
• Images may include accessories or features not included in standard package

11. Stock & Availability Disclaimer

• Stock levels are updated regularly but may not reflect real-time availability
• High-demand products may sell out quickly
• We reserve the right to limit quantities or refuse orders
• Special orders may take additional time for procurement

12. Changes to Disclaimer

We reserve the right to modify this disclaimer at any time without prior notice. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes constitutes acceptance of the modified disclaimer.

13. Governing Law

This disclaimer shall be governed by and construed in accordance with the laws of India. Any disputes arising from this disclaimer shall be subject to the exclusive jurisdiction of the courts in Hooghly, West Bengal.

14. Contact Us

If you have any questions or concerns about this disclaimer, please contact us:

• Phone/WhatsApp: +91 8777391025
• Email: support@shivamelectronics.online
• Address: Shop 13, NS Avenue, Serampore, Hooghly, WB - 712201